Conversational engagement transforming customer journeys
With the emergence of social media consumers are increasingly moving to conversational and chat-based interactions. This new customer interaction paradigm is forcing banks to open a new channel beyond mobile and branches and leverage artificial intelligence and natural language processing advancements to offer conversational banking platform to customers for managing their banking transactions.
With XD’s Conversational Banking, banks can enable customers to engage digitally for services ranging from making payments, balance inquiries to getting information on new products and services. Customers can use a chat interface on the bank’s online services, social media channels, or mobile app for full voice-based conversations on a phone or a smart device.
Always be available to your customers with Chatbots
Deploy keyword chatbots or Al that use the world’s most popular communication channels and provide faster customer support at a lower cost. XD eliminates complexity and helps you to build the best chatbot experience for your customers. We provide robust administrative features and enterprise-grade security to comply with regulatory mandates.
BUSINESS VALUE OF CHATBOT AL
Better customer experience
Direct messaging is the preferred channel for interactions because of its speed and simplicity. This is particularly true for Millennials and younger generations.
Performs supporting functions, automates processes, and streamlines manual tasks. Frees employees to participate in more high-value work.
Reduce waiting times
Conversational AI frees up capacity for human customer service, by automating high- volume customer interactions and augmenting human support staff.
Efficient human support
The performance of human customer service agents improves when augmented by AI, withmore cases per hour resolved and a more consistent information flow.
Captures new conversational data that can be used to uncover the ‘voice of the customer’ and measure employee engagement.